Promera Technologies – Data Quality Analyst / Data Cleansing Specialist (Contract)

12/2025 - 06/2026

• Analyzed existing QA and data validation workflows to identify process gaps and inefficiencies, helping develop a streamlined review process that was later adopted by three additional teams.
• Gathered business, functional, and data requirements through meetings with COOs, QA staff, developers, and other stakeholders, translating operational needs into documented processes and validation requirements.
• Investigated data-quality issues by tracing product/client ownership, file history, and source information to identify how errors entered the process and coordinate resolution.
• Strengthened data reliability across Acumatica ERP and Pipedrive CRM by establishing required fields, formatting standards, and validation rules while auditing data for duplicates, discrepancies, and incomplete information.
• Documented QA procedures, validation processes, audit findings, change requests, and quality standards to support consistent workflows and communicate findings to stakeholders.

PinkkardDesign LLC – Owner / Business & Web Solutions Consultant

11/2025 - Present

• Conduct client discovery sessions to identify business needs, gather requirements, recommend solutions, and translate findings into defined project scopes and functional requirements.
• Analyze existing websites and workflows to identify gaps and determine needed functionality, integrations, or process changes.
• Manage project scope and change requests by documenting revisions, prioritizing requirements, tracking outstanding items, and coordinating client approvals.
• Validate solutions against requirements through functional, payment, checkout, responsive, browser, and security testing before final client acceptance.
• Lead projects from requirements and solution planning through development, implementation, client training, deployment, and post-launch support.

Spectrum via Apex Systems – Data Quality Analyst (Contract)

07/2025 - 11/2025

• Resolved complex address and serviceability discrepancies by validating internal records against USPS, GIS, county databases, tax records, Google Maps, and other sources.
• Managed issues through Jira-based workflows from research and correction through review and completion while maintaining clear documentation.
• Participated in backlog management, team meetings, retrospectives, and cross-functional workflows to prioritize and resolve data-quality issues.
• Maintained accuracy across high-volume research and validation initiatives while working with minimal supervision.

Prime Therapeutics – Insight Global | Application Implementation Specialist

03/2024 - 12/2024

• Supported configuration and implementation of pharmacy benefit plans in RxClaim for 80+ clients by translating policy changes and business requirements into system updates.
• Performed gap analysis between existing configurations and new requirements to identify and implement necessary benefit-plan changes.
• Validated configurations against defined pass/fail criteria, resolving issues and retesting changes to ensure expected system behavior before implementation.
• Streamlined bulk configuration and data-entry processes using advanced Excel formulas and macros, reducing repetitive manual work.
• Collaborated with IT and business teams to resolve claims-processing and configuration issues and maintain alignment between requirements and system behavior.

Freelancer – Work from Home

01/2024 - 03/2024

• Transformed raw data into actionable insights by labeling and analyzing complex datasets to support AI model quality and business decision-making.
• Implemented a structured labeling approach that improved model accuracy by 6% across diverse AI projects.
• Selected and optimized prompts for AI-generated imagery, improving the accuracy and relevance of analysis by 10%.

Block Inc. / Data Analyst – Contract – Work from Home

06/2023 - 09/2023

• Enhanced data accuracy by 50% through stronger validation, cleansing, and data-integrity processes across Workday, Airtable, and Google Workspace.
• Redesigned an overly complex mail-merge workflow into a simpler JavaScript-enabled process, making the steps easier for users to understand and execute while creating supporting documentation for adoption.
• Gathered requirements from stakeholders supporting HR hiring, promotions, and team changes to clarify information needs and ensure business data reached managers, team members, and other stakeholders.
• Mapped and documented information flows using Google Docs, establishing Google Sheets and Airtable as key sources for accessing and maintaining operational information.
• Increased cross-department collaboration and efficiency by 50% and reduced data retrieval time by 65% through standardized data-sharing, organization, and storage practices that improved access to operational information.

DISYS – U.S. Bank / Data Analyst – Service Delivery & Technical Operations – Contract (Hybrid)

12/2022 - 05/2023

• Reduced onboarding time by 40% through structured data tracking, resource coordination, and operational-readiness processes.
• Delivered Excel dashboards, Pivot Tables, charts, VLOOKUPs, and consolidated reports that gave stakeholders clearer visibility into project performance and operational needs.
• Increased documentation accuracy and oversight efficiency by 40% through standardized project trackers and compliance reporting.
• Partnered with QA to review evidence packages, identify documentation gaps and inaccuracies, and coordinate corrections to support audit and compliance readiness.
• Analyzed fraud-related data and business rules using Actimize, LEAP, SharePoint, and Hogan to identify patterns and support fraud-detection operations.

Insight Global – Mood Media / Data Analyst – Operational Data & Systems – Contract (Hybrid)

12/2019 - 03/2020

• Standardized an inconsistent tracking process for technical parts, technician assignments, service locations, and job timelines.
• Mapped information flows across Excel, email, departments, and responsible contacts to establish clearer tracking and ownership.
• Created process documentation, spreadsheets, and user instructions and trained team members on the standardized workflow.

Grand Circus

2024

Certified in: Supabase, powerBI, PostgreSQL Server and pgAdmin

Nucamp Coding Bootcamp

2020

Certified in Languages: CSS, HTML, and JavaScript (vanilla) Frameworks: Bootstrap, Express.js, and React Native  Libraries: React MongoDB, Node.js

Pace University

2011 - 2012

Program provides hands-on skills development, Pace University credits, and earned 22 college credits

Recipient of the Strive to Learn Award, Module 1